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 FAQ

   

Ordering:

1.  How to order

2.  Cancelling an order

3.  Payment options

1- Simply choose all items you want to order and add them to the basket, log into the payment page and follow the links.

2-You can cancel orders before they dispatched to you. It is noteworthy that for items we may place an overseas order from US or Europe, you cannot cancel orders following we processed the order.

3-You can pay by credit card, bank draft through Al-Rajihi Bank written to Dr. Ahmad Ghandi, Passport Number B6554994 or cash at our office in Jeddah. When you make payment by draft please advice the bank reference number, the date and the amount you sent, plus the reference number of your order.

 

Managing your account:

1.  Forgotten your password

2.  Logging off from a shared computer

3.  Making change to your order

4.  Making change to your detail

 

1- You can send us an e-mail through the link available and receive your password.

2- Currently, we do not use recognition cookies to recognise your computer. Therefore there is no difference between personal or shared computers, though we process orders through a secure connection.

3- Change to order/s is possible before their dispatch when the items you select available at the bookshop readily. You can change the order 48 hours after you placed it. We can not change orders we receive for items we should receive from the US or Europe for the time being. In case you want to cancel or reorder items, you can write or e-mail us to negotiate the situation. We keep our word to meet your satisfaction with items you buy.

 

4- Log on into web site with your user ID and change your details whenever you like.

 

Dispatch and delivery

1.  Lost & missing orders

2.  Delivery problem

3.  Charges of delivery

 

1- Under the unlikely situation, if your order missed in the post after we dispatched it, we act according to post office rules and regulations.

2- We advise you pay for special delivery for valuable items. Remember we deliver orders in Jeddah free of charge to you. Please note all measures are taken to keep 3-3-3- your items safe and without defect until delivery.

 Delivery fees:

 

Cost  of your order

(SR)

Special postage rate: (SR)

Discount

You have to pay

(SR)

0 – 150

    50   

0%

50

151 – 300

    50

40%

30

301 – 500

    50

60%

20

501 – 1000

    50

80%

10

More than 1000

   50/KG

100%

 free

 

Return and refund policy

 

How to return

We would not accept returns currently on items sold.

 
  


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